Dear Dr.Amer,
I am writing to say a big thank you for seeing me at such short notice to resolve the problem with my toothache. Just to let you know, although you told me it would take a week to settle down and stop being sensitive, the pain and the sensitivity were gone by the next day and I now have no problems with it whatsoever. The actual process was also
remarkably pain free with little to no discomfort. (The foot massage was especially appreciated and distracted me from what was going on in my mouth.)
I would also like to say thank you to the girls at reception who helped with the appointment and were then so welcoming when I arrived in your clinic. Both you and your team made sure that, from start to finish, my experience at the Dental Spa was totally stress free.
Thank you again.
--- Jane Anderson
Dubai, UAE
Dear Dr.Amer,
I would like to thank you and your team for making my appointment go so well the other day. I was very nervous about coming, even though I knew nothing would hurt. Your attention to detail- the hand massage, cleaning my jewellery, watching TV and so on all helped me to relax, and for once, it was a pleasure not a chore to go to the dentist! I have highly recommended you to friends.
I look forward to hearing from you soon.
With Kind Regards,
--- Lucy
Dubai, UAE
In Winter of 2005 I finally plucked up the courage to contact The Dental SPA, Dubai, UAE / Dr Amer, having just received some information which my sister (who lives there) had seen in a magazine about The Dental SPA. She felt I would benefit from such a service. I should firstly make a very relevant point here, I am 'petrified' to say the least of dentists/dental visits - following bad experiences as a child. Over the years my fear has only minimally subsided, but really only in so much as I can get myself into the surgery now (I used to have to wait outside until I was called for my appointment).
My impression on reading the article was - 'wow' they certainly know how to calm a patient down and relax - they seem to want to help them...not what I feel in the UK unfortunately - to me, I get the feeling it's a case of: 'like it or lump it' or 'sorry we can't do this, or that' or 'if you are not happy - try another dentist' - not what you want or need, to hear for sure.
Over the next month or so, emails were sent from UK to UAE, and I should say that all my emails were replied to immediately - always putting me at ease, always reassuring me - I felt comfortable, to the extent I decided to book my flights and Dr Amer booked my initial appointment to suit...assuring me that all my treatment would be carried out within my time limit there.
Dr Amer kept in constant touch during the next few weeks - right up until I was due to leave the UK. The day I arrived, I had my check-up. I arrived at The Dental Spa, met by Sandy, Receptionist - she had a gleaming smile. I was offered a drink by another employee all while I waited in the open-plan waiting room - where comfortable, cream leather furniture welcomed me, together with a relaxing aroma. Dr Amer arrived at the surgery (I was his first appointment of the day), before he went to his surgery - he came across and shook my hand firmly (again reassuring), and smiled...welcoming me and making me feel at ease. A few minutes later Neha, Dr Amer's Dental Assistant came to escort me to the surgery - up the stairs which were adorned by aroma candles.
My sister came with me as my 'back-up' and we both sat and chatted to Dr Amer, discussing what outcome I wanted to see at the end of the treatment, it was paramount that I would leave happy with the results. There was quite a bit of work to be done, I wanted all metal fillings renewed and replaced with white, I wanted 4 front teeth veneered and a crown replaced - bearing all this in mind, my part-denture (partial) would be best to be renewed also to look as natural as possible.
Three 2-hour appointments were made to have the work completed, at the same time, due to my nervousness, a sedative tablet was administered somewhere between 30-40 minutes prior to each visit, this just helped ease the process. I felt fine, each visit I was made to feel relaxed, you couldn't really not feel relaxed lying back in the dental chair which had a massage chair pad attached, coupled together with the option of a warm neck pillow and the soft music (you have a choice), the plasma screens (you have a choice) and water feature trickling in the background, the lights dimmed and ready for treatment. NOTHING......was done until I was ready for Dr Amer to proceed, and if I felt I wanted a 'breather' it was no problem...he talked me through each step. All in all, my experience was exceptionally professional, pain-free and indeed a pleasure.
I finished my treatment, within the timescale given - and as was promised, with a big smile on my face, and haven't stopped smiling since! I should say, although I'm a happy person and love to laugh and smile, I used to 'hide' my smile due to the discolouration of my teeth in the past - not any more!
--- P. G. Aberdeen, Scotland
Having used a UK NHS Dentist all my life I had a mouth full of metal, discoloured chipped teeth and distinctively visible areas where surface enamel was missing due to heavy brushing.
I avoid visits to the dentist and as long as I am not in pain all is well, a reluctant check up and a clean maybe once a year ish. I was reasonably happy with this situation but always admired good healthy white smiles and even tried using a whitening kit once but it did not have very good results.
So what about JAFZ, well that is were my mail box is, and during one visit all over the mail box room floor were flyers with pictures of beautiful Film Star Smiles, I could not help but notice the perfectly formed white teeth. The flyer offered a free consultation and as I am new to Dubai and needed a dentist I thought I would kill two birds with one stone, have a check up and clean but more importantly find out how I can get the Film Star Smile that’s on the flyer.
Enter Dr Amer; who advised me that my mouth should not have any metal in it at all, its not healthy, I needed several fillings and a bridge. He also assured me that all this work could be carried out painlessly plus if I chose I could also have the same Film Star Smile as the man in the flyer.
WOW
Now apprehension, vanity and common sense were playing tug of war with my wallet. I needed the fillings, the bridge I can live without, the film star smile would be fabulous to have but what about the pain and the fee’s. Well, Dr Amer offered local anaesthetic to avoid the pain during the dentistry work but could not offer any for my wallet.
What the hell I want that smile! I was greedy and had all the work done in four sittings.
No pain, lots of apprehension that was immediately quashed by Dr Amer’s relaxing vibrating chair, ceiling mounted plasma screen showing lots of tropical fish plus his re assuring running commentary about all the work he was doing.
He told me I was very brave and I believe his nose has grown an inch or two since his reassuring words were spoken.
So what happened when I let my smile loose on the general public.
People notice but are too polite to comment, family and friends think the end results are fantastic and I can’t stop smiling.
No pain and a Film Star Smile. I just love happy endings.